Refund Policy for Special Made on Demand Apparel, Totes, Mugs, etc.
Refund Policy for Special Made on Demand Orders (Non-Baskets)
We value your business and we want to provide our customers with world class customer service. We understand that sometimes a product breaks, or you get your product and you're just not happy with what you bought. We are here to help!
FAQ: If I buy made on demand apparel, totes, mugs, pillows, blankets, cell phone covers, etc. from The Humble Butterfly, can I return it?
Yes (with just a few exceptions). We know that sometimes you buy something that doesn’t work out the way you had hoped, and for that reason we did our best to make a return policy that is helpful for you. Please see below for details.
Order Modifications or Cancellation
After your order has been placed, you have 24 hours to contact our Customer Care Team at (888) 444-8625 or e-mail us at firstname.lastname@example.org and request order modifications or a cancellation. Since these items are custom made on demand, after 24 hours, your order has already been placed in production and can no longer be modified.
In the rare event that an order is shipped with a defect, we will offer a replacement if reported within 60 days after the order is placed. Please contact us at (888) 444-8625 to speak with a Customer Care Representative for assistance.
If there is a defect and you do not want a replacement, a full refund will be issued.
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Non-defective Made on Demand Orders
Since your order is custom printed on demand just for you, we provide information (sizing chart, ounces, and/or dimensions) to assist you in selecting the correct fit or item. If you receive your item and aren't satisfied with it, please contact one of our Customer Care Specialists at (888) 444-8625 or through email at email@example.com to schedule an exchange or refund. Please note that your unworn/unused* item will need to be returned and received in our office prior to you receiving either your exchanged item or refund if applicable. Since these orders are custom-made with provided sizing information and specifically printed for you on demand, you are responsible for shipping costs of both returns and replacements unless the item you received is deemed defective or you receive an item that is different from what you've ordered.
For your convenience, we will create the shipping label for you and e-mail it along with a detailed order receipt for your return that you will need to place with the item you are returning in the original packaging you received it in. All you will need to do, is reseal (tape) the package (with item and order receipt inside), remove original shipping label from package, affix the new shipping label to the outside of the package and drop off at your nearest post office. Please note that if you don't have tape or something to seal the package and affix the label, your local post office should have these items available for you. If it is too difficult to remove the original shipping label without ruining the original shipping packaging, please affix the new shipping label on top of the original shipping label.
Refunds (if applicable)
Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then you will receive a refund of the purchase amount less shipping (unless the item was defective), and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
Late or missing refunds (if applicable)
- Contact your credit card company, it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you’ve done steps 1 and/or 2, and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Order not received
If your item has not arrived within 30 days, please contact one of our Customer Care specialists at (888) 444-8625 or through email at email@example.com for a free replacement order or a full refund of your purchase. Please include your full name, order number and the item that was not received.
(Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s), pre-order items and/or missed parcel deliveries.)
To Submit a Refund Claim Please Do The Following:
- Contact Customer Care and request a refund/replacement. (firstname.lastname@example.org.)
- Let us know what's wrong with the product so we can make sure we address this issue going forward, if necessary.
- Please provide our Customer Care Representative with your full name, order number (if possible), e-mail, product you are wishing to return/replace, so we can look up your order and verify your purchase.
- If applicable, we will e-mail shipping label, instructions and order receipt.
We are here to serve you. Please let us know how we can help. Thank you.
*Returned items must be unworn and unused to receive a refund.