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Shipping Policy

At The Humble Butterfly, LLC ("THB"), it is our goal to provide world class quality customer service and therefore we value customer satisfaction. We strive to ensure that all shipments leave our facility in a timely manner for prompt delivery. THB will assist in all deliveries by communicating with our delivery providers and ensuring that our customers have access to tracking information.

Please expect 2 - 3 business days for processing prior to the shipment of orders*.  More time is required for Made on Demand Orders (see below).

Hospital Deliveries
If a gift is being shipped to a hospital for a patient, it is delivered to a receiving area. From there, the hospital staff brings the package to a patient’s room. This process could delay the package from being delivered to a recipient for several hours and, depending on the time of day that it is initially delivered, the package might not get to the recipient until the next day. This process is to ensure the safety and privacy of the patients in the hospital. Please note: If you select your gift to be delivered on the weekend, its delivery can be delayed by this process.


Deliveries to College Campuses
If a gift/order is being shipped to a college, the package is most often delivered to the Campus Mail Room. This occurs even when an exact address, complete with door number, is on a package. This is a security measure most colleges put in place to ensure the safety of their students. Please note: If you select your gift to be delivered on the weekend, its delivery can be delayed by this process.


Deliveries to Businesses
If a gift/order is being shipped to a business, our delivery provider will deliver the package to the designated area where they deliver all other packages to the company. This may be a receiving area, a welcome desk, or an administrative desk.  Many companies do not allow the delivery drivers to enter an office in pursuit of a recipient, so once the package has been signed for, it is the company’s responsibility to make sure the gift reaches the correct person.

*CLICK HERE to view our Shipping and Handling Policy for Made On Demand Products.

 

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